Thursday, July 3, 2014

Price Matching Diaper Dilemma

A friend shared a post on my Facebook this morning. It seems Dollar General's ad had Pampers Swaddlers, any size any count, for only $9.50. And, with Walmart's price match policy, someone had decided to share this to help all her fellow monmies out.

What!!??? Too good to be true? Kind of.

First off, a quick call to my closest Walmart and I'm told I have to physically have the ad, and I can't have it on my phone.


Hmmm...I do a quick check, mostly because I don't want to take two little ones under the age of three in and have an issue, and look up Walmart's price match policy on their website.

No ad needed, just tell the cashier. As long as the item has the size, etc, stated in the ad. All sizes, all counts. It's stated pretty clear. ALL PAMPERS SWADDLERS ALL SIZES ALL COUNTS.


I call the store back, and tell them what I read on their site. After being put on hold for a few minutes, I'm told it is Pampers Swaddlers Jumbo pack. I hang up, do some more investigating.

Jumbo really isn't what you think. Jumbo sounds fabulous, right? Not so much. Around, given the size, twenty or so diapers. Which they have at $8.97.

Gee, what a deal. I call their customer service line, to which I'm told that ad doesn't specifically state a size or quantity. Which, it does. ALL.

Evidently, not good enough for Walmart. (Really, I can buy different amounts of cherries, for example, and get a price match...I know, per pound, but I choose how much I want.)

I check with my absolute favorite store, Target. In this case, Target (after four different phone calls, one of which I'm told they don't price match?) does not price match with non-competitors.

What?? Dollar General carries many of the same things, right?

Now, I will say, I'm not so "mad" at Target. My Red Card helps out, plus their clearance deals are awesome, plus they pile on discounts especially with the Cartwheel app. (Even if I don't get a signal in the store to check, I love browsing the offers before I go in and just pull up my code). The customer service I've received at my local store has always been above and beyond. For real.

But, Walmart? They have disappointed me so many times in the past that I'm really stand off-ish with them. But, I've heard so many great things about their price matching...until now. Admittedly, I buy my Rachel Ray Nutrish dog food there because I can't find it anywhere else.

Funny thing, a friend went to the same store I called, where a letter was posted next to the supposed Jumbo size that they were honoring it for this their regular lower price. She grabbed a two hundred count, showed the cashier the ad on her phone, and got the deal.

I kind of get is an awesome deal, and giving your customers this deal would just kill their sales. Or something. (Insert sarcasm) But, I can say that the mixed message makes me wonder who cares about customer service? The cashier obviously did.

I'm a stay at home mom, with two little ones. Diapers aren't cheap. Neither is everything else a baby needs (or mommy) that I always seem to buy along with diapers.

Guess I'll stick to Target (and may Cartwheel coupon layering!) and hope to find that cashier if I ever go to Walmart.

posted from Bloggeroid

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